Within 14 days of the shipping date, we are able to offer a full refund to the original payment form or issue the return amount on a gift card to be used in store or online. After 14 days, we are only able to issue the refund onto a gift card to be used in store or online. Returns will not be accepted after 30 days of the shipping date.
Please note the cost of shipping will not be refunded.
Online purchases must be exchanged in store. We are unable to offer online exchanges at this time. Items may be returned and a new order must be placed for the desired item.
Sale and discounted items may be redeemed for merchandise credit if the discount is 15% or less. If merchandise is discounted over 15% it is final sale.
The following items are FINAL SALE and cannot be returned or exchanged:
Sale/discounted items over 15% off
*Items must not be washed, worn or damaged
*All original tags must be attached
Please Note: A fee of $5.00 will be deducted from your refund to cover shipping costs. Please use a Canada Post approved mailer to enclose your items. Return shipping labels will be provided by The Details Boutique, once the return is authorized. To request a return please email returns@TheDetailsBoutique.com